Help center

GB WhatsApp Pro Help Center

Match your symptom to one guide below. Each article lists checks in order—have your Android version and GB build string ready.

Short FAQ Longer articles

Install & setup

APK never installed, verification stuck, or app closes on launch.

Not installingParse errors, Play Protect No SMS codeSIM, roaming, throttling Not openingSplash hang or instant close

App stability

Keeps crashingStorage, WebView, bad update Storage fullFree space, cache order

Messages & notifications

Not sendingOne grey tick stuck Not receivingBackground limits Notifications offChannels, autostart Media not downloadingWi‑Fi, permissions

Suggested order (no extra links)

New install failed — use Not installing, then the Android install chapter if permission screens confuse you
Crashes after update — use Keeps crashing, then Update failed if the problem started right after an APK swap
Account warning banner — screenshot, back up while the app opens, then read ban-risk material before installing another mod
Backup failed — free storage first, then the backup chapter, then the backup troubleshooting article

Before you email us

Write down Android version, GB version, exact error text, and whether the issue started after an APK or OS update. We publish guides only—we cannot reset bans or send SMS codes.

Long-form troubleshooting

Verification codeDual-SIM checks Keeps crashing (blog)Extended walkthrough Messages pendingNetwork and VPN Backup not workingLocal vs cloud Account ban riskPolicy context ContactSite corrections only